Country Store Catalog Reviews

I ordered a pillow for my Mom and it was the size of a dolls bed pillow. I paid over 30$ for the pillow and shipping and it's worth about 5$. Do not buy from them. The quality is not good.

Terrible to deal with, poor communication to none at all. Take forever to send merchandise, size definitely not true to size, then when item is returned... they 'nickel&dime' you and send less than amount due. And when you try to talk on phone to someone about this, you get someone whose English you can't understand and when you ask to speak to someone else. They just put you on forever canned music. They deserve to go out of business for such poor practices..

I don't understand why so many people have rated this company so poorly. I have ordered over 25 sweatshirts and a few tee shirts from them over the years. All of them have been just fine, many absolutely gorgeous. I usually order the large size, and they fit just fine. I live in these sweatshirts in the winter. Out of the 25 plus sweatshirts I have purchased, they have had to back order only 2, one of which came within less than a month. Both back orders have been in the past year, which given labor shortages and the whole shipping backup, is understandable. Other ones that I got in '21/'22 arrived in time and in perfect condition. None have ever been Ill-fitting or had defects. The one that I wear the most I have had for years and seems like it will last forever. I have never had to return an item, so I have no idea what that is like, however.

This company is horrible. I inadvertently purchased a gift card thinking it was The VERMONT Country Store. This place is not even close. You cannot get ahold of them on the phone. They responded after an email to their customer service - but it took them THREE weeks. I just want a refund for this gift card.
I ordered The VERMONT Country Store for our daughter and sent that to her for Christmas.
I just want a REFUND. Two months is a long time ( and a HUGE time waster) to be in this!

I have made a attempt at communication numerous times about a VIP that I was in rolled in for $15 a month which is ridiculous I ordered one item for my grandmother for a present for someone else and now they're taking $15 a month out of my checking account and I cannot get it stopped because no one will answer the phone or email me back this is ridiculous

This is a horrible company and I will never order from them again. My mother is in hospice, expected to die in the next few months. I ordered several nightgowns for her from this company because my mother used to like their products. I waited and waited and finally called. They had cancelled my order without telling me. I reordered asking them to send it express. I paid extra for the express shipping. Eight days later I discovered that they finally gave the order to FedEx. This in no way was express. I told them my mother was in hospice and needed the nightgowns right away. I have still not received these much needed nightgowns. Do not trust them. Do not buy from them. BUYERS BEWARE.

HORRIBLE SERVICE. No follow up on my email request for information. Not truthful on flat rate shipping charges. Save your money. Shop somewhere else.

I would give zero stars if it were possible. This business is so difficult to work with! Their website was down for weeks so I finally called to order. No emails sent confirming my order or tracking info on shipping. Eventually I saw the charge on my credit card but still no communication. Now with Christmas less than 2 weeks away, still nothing. Now I can't find the charge on my card, so what? Nothing? Will not shop this store ever again. Update: Well, the order was finally delivered except the item that was supposed to be a Christmas gift which is back ordered. No word on when it is expected. Since I ordered in September, this is unacceptable.

Sizing of their clothing is impossible to predict. Returns are a nightmare. Customer service is nonexistent. Avoid.

My daughter loves their sweatshirts, and being a single parent, I struggle to afford the expensive shirts she wants from this business. In the last few days, I have noticed a $14.95 charge to my card from this store, I have not ordered anything for months, so I called and they told me that the charge was a trial membership. I did not ask for the trial membership, nor did I authorize them to take the money out of my account. I told the lady that the almost $30 they took out was all of the money I had left to feed my daughter until my next payday. She actually argued with me that they only took out one 14.95 payment. I told her I was looking at 2 $14.95 transactions from their company, and I wanted that money put back right away. She told me I was wrong, but that she would escalate the refund, and she would have a supervisor contact me by email so that I could send screenshots of the transactions. That was 4 days ago, and of course, I have heard nothing, and I cannot get them to talk to me at all. Do not shop with this company.